https://www.bizcommunity.com//196/458.htmlSouth Africa news15CRM news - South Africahttps://biz-file.com/res/img/logo.gifhttps://www.bizcommunity.com//196/458.htmlen-usMon, 24 Jul 2023 17:42:33 +0200https://www.bizcommunity.com/Article/196/458/240421.html<p><img src="https://biz-file.com/c/2307/706652-208x117.jpg?2" width=208 height=117 alt="Image source: Aleksandra Gigowska –" align="left"><br><span >Image source: Aleksandra Gigowska – [[www.123rf.com 123RF.com]]</span><p>In today's fiercely competitive market, businesses increasingly turn to loyalty programmes as a strategic tool to engage and retain customers. South Africa, an African nation with a mature and stable loyalty market, presents a unique landscape where loyalty offerings significantly influence consumer behaviour.</p><br> <a href="https://www.bizcommunity.com/Article/196/458/240421.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=458&ct=1&ci=240421">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/458/240421.htmlMon, 24 Jul 2023 11:04:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/168/240393.html<p><img src="https://biz-file.com/c/2307/706552-208x117.jpg?1" width=208 height=117 alt="Source: © 123rf PwC’s latest Global Consumer Insights Survey identifies five key areas impacting consumer spend and shaping shopping trends" align="left"><br><span >Source: © 123rf [[www.123rf.com 123rf]] PwC’s latest <i>Global Consumer Insights Survey</i> identifies five key areas impacting consumer spend and shaping shopping trends</span><p>With retailers across South Africa facing numerous challenges - from load-shedding and limited economic growth, to rising interest rates and a high unemployment rate - it is evident that their approach to consumers needs to consistently evolve for them to grow market share and a greater share of a strained consumer wallet.</p><br> <a href="https://www.bizcommunity.com/Article/196/168/240393.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=168&ct=1&ci=240393">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/168/240393.htmlFri, 21 Jul 2023 12:04:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/458/240248.html<p><img src="https://biz-file.com/c/2307/705979-208x117.jpg?2" width=208 height=117 alt="Source: © 123rf Today retail is more about customer experience and the brand promise and less about technology" align="left"><br><span >Source: © 123rf [[www.123rf.com 123rf]] Today retail is more about customer experience and the brand promise and less about technology</span><p>Today retail is more about customer experience and the brand promise and less about technology.</p><br> <a href="https://www.bizcommunity.com/Article/196/458/240248.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=458&ct=1&ci=240248">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/458/240248.htmlTue, 18 Jul 2023 10:02:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/458/240085.html<p><img src="https://biz-file.com/c/2307/705376-208x117.jpg?1" width=208 height=117 alt="Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy" align="left"><br><span >Source: © 123rf [[www.123rf.com 123rf]] The <i>South African Customer Experience Report</i> has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy</span><p>"We no longer have empathy for brands, and instead have developed a striking state of apathy, disempowerment and disappointment for brands that fail to meet our expectations."</p><br> <a href="https://www.bizcommunity.com/Article/196/458/240085.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=458&ct=1&ci=240085">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/458/240085.htmlWed, 12 Jul 2023 08:15:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/458/239840.html<p><img src="https://biz-file.com/c/2307/704415-208x117.jpg?2" width=208 height=117 alt="Andrew Bourne, Regional Manager, Zoho" align="left"><br><span >Andrew Bourne, Regional Manager, Zoho</span><p>Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of additional resources.</p><br> <a href="https://www.bizcommunity.com/Article/196/458/239840.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=458&ct=1&ci=239840">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/458/239840.htmlTue, 04 Jul 2023 10:41:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/458/239790.html<p><img src="https://biz-file.com/c/2307/704228-208x117.jpg?2" width=208 height=117 alt="Source: © michaeljung -" align="left"><br><span >Source: © michaeljung - [[https://za.fotolia.com/ Fotolia.com]]</span><p>While digitalisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn't automatically translate to good customer service.</p><br> <a href="https://www.bizcommunity.com/Article/196/458/239790.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=458&ct=1&ci=239790">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/458/239790.htmlMon, 03 Jul 2023 10:56:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/410/352/239748.html<p><img src="https://biz-file.com/c/2306/704072-208x117.png?3" width=208 height=117 alt="The expo returns in September. Source: Supplied." align="left"><br><span >The expo returns in September. Source: Supplied.</span><p>The second Organic and Natural Products Expo by the South African Trade Promotions (SATP) will return in September. This year's expo promises to be more remarkable, featuring a new venue, revised dates, and an exciting new partner.</p><br> <a href="https://www.bizcommunity.com/Article/410/352/239748.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=410&c=352&ct=1&ci=239748">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/410/352/239748.htmlFri, 30 Jun 2023 11:02:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/818/239689.html<p><img src="https://biz-file.com/c/2306/703831-208x117.jpg?2" width=208 height=117 alt="Image source: Vitaliy Vodolazskyy –" align="left"><br><span >Image source: Vitaliy Vodolazskyy – [[www.123rf.com 123RF.com]]</span><p>Acting National Consumer Commissioner (NCC), Thezi Mabuza, has emphasised that suppliers are not allowed to take money from consumers and refuse to refund them when failing to provide the services or goods for which the funds were paid.</p><br> <a href="https://www.bizcommunity.com/Article/196/818/239689.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=818&ct=1&ci=239689">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/818/239689.htmlThu, 29 Jun 2023 08:11:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/186/239554.html<p><img src="https://biz-file.com/c/2306/703251-208x117.jpg?2" width=208 height=117 alt="Image source: Ketut Subiyanto from" align="left"><br><span >Image source: Ketut Subiyanto from [[https://www.pexels.com Pexels]]</span><p>A retail business is only as good as its employees. Essentially it is staff who represent the brand since they are on the front lines dealing with customers.</p><br> <a href="https://www.bizcommunity.com/Article/196/186/239554.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=186&ct=1&ci=239554">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/186/239554.htmlMon, 26 Jun 2023 10:51:00 +0200Bizcommunity CRM South Africahttps://www.bizcommunity.com/Article/196/185/239534.html<p><img src="https://biz-file.com/c/2306/703194-208x117.jpg?2" width=208 height=117 alt="Peter Ludi, MD Solutions at redPanda Software" align="left"><br><span >Peter Ludi, MD Solutions at redPanda Software</span><p>Building the retail store of the future requires a fundamental shift in perspective: the withdrawal of technology from the front and centre to the background. The key theme for the future retail environment is a pivot away from traditional customer engagement through fixed points of sale, and instead towards things like mobile PoS, small handheld terminals, and other forms of 'invisible' technology.</p><br> <a href="https://www.bizcommunity.com/Article/196/185/239534.html">Read more...</a> | <a href="https://www.bizcommunity.com/SendToFriend.aspx?l=196&c=185&ct=1&ci=239534">Send to a friend</a></p><div style="clear:left"></div>https://www.bizcommunity.com/Article/196/185/239534.htmlFri, 23 Jun 2023 12:09:00 +0200Bizcommunity CRM South Africa