Client Success Office Admin - Flexi Hours

The client success office admin plays a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients. As the primary point of contact for client campaigns and operations you will be responsible for providing timely and effecive email response to prospects to convert them into demos for our clients. You will also be responsible for warm calling leads to generate demos

Responsibilities:

• Manage 15 email inboxes an inbox per client, and engage with leads responding to convert to demos.

• Occasionally warm calling leads that come into the inbox to generate warm demos for our clients. 

• Book demos  on behalf of our clients based on their availability, then host meetings on our clients behalf and do reminder calls. 

• Proactively communicate with clients to provide updates on their inquiries or ongoing projects.

• Collaborate with cross-functional teams to ensure a seamless and positive client experience throughout their journey.

• Maintain detailed records of client interactions and follow-up actions in our CRM system.

• Continuously strive to exceed client expectations by delivering exceptional service

Requirements:

• Excellent written communication skills with a keen eye for detail and grammar.

• Strong interpersonal skills, with the ability to empathise with clients and build rapport.

• Previous experience in customer service or client-facing roles is preferred.

• Proficiency in using email management tools or CRM systems is a plus.

• Ability to multitask effectively and prioritize workload based on urgency and importance.

• A proactive mindset with a problem-solving attitude to address client concerns promptly.

• Flexibility to adapt to changing priorities or customer demands. Join our team as a client success email responder and be an integral part of our commitment to delivering exceptional customer experiences!

What we offering:

• Flexible working hours based in Durbanville Mon-Thursday 08:30-16:00. Friday 08:30 to 14:00

• Contract role, depending on performance a full time position will be avalable. 

• Cost to company: R9000 monthly 

• Commission available based on leads generated. attendance rate of additional R5000 monthly

• Opportunity to be mentored by our CEO, gain new skills and experience. 

What we looking for:

• Someone highly proficient and good at engaging with leads and using email. phone to generate leads for our clients.

• Prefer a applicant with warm calling experience and can use the phone to engage with new prospects. 

• Must have reliable transport. We are based in durbanville. 

We are not accepting phone call applications. Send through your CV, if there's a correct fit you will be invited to a interview. Position open immedtely. NB: This is not a remote position, you are required to be in the office. 

Posted on 06 Jul 13:03, Closing date 4 Sep