Experience the Future of Customer Satisfaction: Register for our CX Transformation Conference in Sandton, Johannesburg this July
This is not just an event, it is a movement that brings together professionals who are committed to creating exceptional customer service experiences and elevating their brand to be one that customers can't live without.
Learn from top-level speakers from leading brands as they present real-life case studies on the latest innovations in customer experience. Customer Experience Transformation Conference is a perfect platform for organizations looking to develop and refine their customer engagement strategies. With an increasing number of businesses recognizing the benefits of enhancing their customer engagement, this conference brings together 14 renowned speakers who will present on the most current topics in the field.
Topics to be addressed:
1. Augmented Reality and Virtual Reality for Customer Experience: The potential for AR and VR technologies to transform the way customers interact with products and services
2. The Intersection of Customer Experience and Sustainability: The role of customer experience in promoting sustainable practices and reducing environmental impact
3. Neurocustomer Experience: The use of neuroscience to understand how customers make decisions and optimize the customer experience
4. Emotional AI and Empathetic Machines: The potential for AI and machine learning to recognize and respond to customers' emotions and needs
5. Personalization 2.0: The next generation of personalized experiences, leveraging new data sources and emerging technologies
6. Getting The Board On Board - Exploring The Link Between CX And ROI
7. The importance of unifying your CX feedback across data silos and departments
8. Voice Commerce and Conversational Interfaces: The rise of voice assistants and conversational interfaces, and their impact on the customer experience
9. Autonomous Customer Experience: The potential for autonomous systems to deliver a seamless and personalized customer experience without human intervention
10. Learning from the Frontlines - The Power of Employee Feedback
11. How will the Metaverse shape the future of CX
12. Establishing Competitive Advantage through Customer Experience
13. Customer Identity and Access Management
14. Human Augmentation and Customer Experience: The potential for technologies such as brain-computer interfaces and exoskeletons to enhance the customer experience and improve accessibility
Confirmed guests participating:
1. Moses Duma: Head Group Customer Experience Strategy and Governance at Old Mutual Group
2. Aki Kalliatakis, ECXO, CXSA: Managing Partner at The Leadership LaunchPad
3. Michael Renzon: Chief Executive Officer & Co-Founder of inQuba
4. Ncumisa Hlapo: Senior Manager: Business Data Insights at Medscheme Holdings
5. Grace Brown: Head of Client Services | Group Operations | Strategic Functions at JSE Limited
6. Dayle Wheeler: Managing Director at SmartCrypto
7. Justine Morgan: Managing Director at CX Ignite | Marketing, Brand, Customer Experience, Digital Strategist
8. Vincent Maher: Group Executive for Digital at MultiChoice Group
9. Fred Beunink: Digital Consultant & CEO of pivot2connect
10. Monique Hoffman: CEO at GENRIC Insurance Company Ltd
11. Nivasha Pillay: Head of Client Leadership and Transformation at EssenceMediacom
12. Yugeshree Frylinck, CXPA: Local CXPA chapter Lead | Chief Customer Experience Officer | Management Consultant in CX Strategy and Implementation | CX Thought Leader and Speaker | CX Coach
13. Suze Bouwer: Marketing Enabler, Coach and Content Creator. Owner of Redmatchstick.com | MARKETING MADE AS SIMPLE as A,B,C
14. Rob Fleming: Director at Incrementum
For Delegate Enquiries, contact: info@kiweb.co.za|+27 11 046 5455
For Partnership/ Sponsorship Enquiries, Contact: nicholasg@kiweb.co.za| +27 11 046 5455
The Maslow Hotel
Address: Rivonia Rd, Grayston Dr, Gauteng, Sandton, 2146
Phone: 010 226 4600
