Sales Support Administrator

Remuneration:	R10000 - R20000 per month basic salary
Benefits:	Medical Aid, Provident fund
Location:	Pretoria, Centurion Highveld
Remote work:	Not Applicable
Education level:	Diploma
Job level:	Junior
Type:	Permanent
Reference:	#SSAJuly23
Company:	Exclusive Networks

Job description

Job purpose

The SSA will provide a single point of contact for a list of accounts, tasks include providing quotations within set SLA times, assisting with queries, looking for opportunities to maximise deal size.

The correct candidate will work to a financial target as well as KPI’s geared towards a high level of accuracy and ensuring requests are turned around in a timely fashion.



Accountabilities and activities

• To provide a high level of customer service to Major Accounts as an internal resource dedicated resource issuing Quotations and processing Purchase orders as well as completing administrative tasks as an when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
• Drive attendance to Exclusive Networks event/webinars.
• Ensure that the CRM database in up to date with the correct Opportunity status etc.
• Assist and manage renewals business with a view to upsell and cross sell
• To provide support (both administrative & sales) to allocated external sales team member(s) with the end goal of helping to exceed targets and widen the range company services and solutions offered to customers.
• To own and manage the internal sales operational cycle by liaising with the key stakeholders on behalf of the account manager, in order to ensure smooth running of the sales cycle from preparation to deal completion.
• To develop and maintain strong customer and supplier relationships that enhances and promotes sales o
• The candidate must be able to understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date. The SSA will hold strong internal relationships and use this resource to further enhance the reseller experience of Exclusive networks, other primary goals are to increase products brought through the client base and thus increasing gross margin.

Person specification

(required qualifications, training and experience)

Essential skills for the correct candidate will be:

• Responsive and efficient
• Strong communication skills, with good telephone manner
• Commercially aware
• Attention to detail
• Good administrative skills
• Ability to learn quickly
• Holds strong relationships both internally and externally
• Takes responsibility for personal development with a strong desire to work to and surpass targets
• Knowledge of Microsoft Office (Excel & Word)
• Ability to problem solve, identifying a client’s needs and respond accordingly
• Self starter who can motivate themselves and takes a positive approach to sales

Preferred attributes but not necessary are:

• Knowledge of IT Industry – knowledge of our vendors would be excellent
• Previous use of Netsuite CRM system

Requirements

Must have order processing experience.
Must be computer literate.

HIGH attention to detail.

Company Description

Exclusive Networks is a global trusted cybersecurity specialist helping to drive the transition to a totally trusted digital world for all people and organisations. Our distinctive approach to distribution gives partners more opportunity and more customer relevance. The Exclusive Networks story is a global one with a services-first ideology at its core, harnessing innovation and disruption to outstrip market growth. Exclusive Networks has a unique ‘local sale, global scale’ model, combining the extreme focus and value of local independents with the scale and service delivery of a single worldwide distribution powerhouse

Posted on 21 Jul 14:25, Closing date 19 Sep