Store Manager
| Remuneration: | R10000 - R13000 per month basic salary |
| Benefits: | Pension Fund, Funeral Cover, Life Cover & Sales Incentives |
| Location: | Cape Town, Kenilworth |
| Remote work: | Not Applicable |
| Education level: | Matric |
| Job level: | Mid/Senior |
| Travel requirement: | Occasional |
| Type: | Permanent |
| Reference: | #K/Mead Store Manager |
| Company: | Kingsmead |
As the leading family shoe retailer in South Africa, Kingsmead is passionate about offering the best selection of branded footwear in the country for the whole family!
You’ll find styles for women, men and kids from brands like Skechers, Hush Puppies, Ipanema, Pierre Cardin, Tomy, Crocs, Hi-Tec, Turtles, Soviet, Cat, Spoilt Girls, Bronx, Footglove, Mia, Urban Art and many more!
With over 48 stores across South Africa and growing, Kingsmead is quickly becoming the shoe store of choice for anyone looking for affordable footwear.
Company overviewKingsmead is a reputable retail company committed to providing high-quality products and exceptional customer service. We take pride in offering a diverse range of merchandise to meet the needs of our valued customers. As we continue to grow, we are seeking a dynamic and experienced Retail Store Manager to lead our team and drive the success of our store. The Store Manager will be responsible for overseeing the day-to-day operations of our retail store, ensuring its smooth and efficient functioning. The ideal candidate will have a strong passion for customer satisfaction, possess excellent leadership skills, and be results-driven. As the Store Manager, you will work closely with our team to achieve sales targets, uphold visual merchandising standards, manage inventory, and create a positive shopping experience for our customers.
Key responsibilities1. Leadership and team management:
- Recruit, train, and supervise a team of retail associates, ensuring they deliver outstanding customer service.
- Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
- Foster a positive and motivating work environment, encouraging teamwork and collaboration.
2. Sales and performance- Set sales targets and develop strategies to achieve and exceed them.
- Monitor sales metrics, analyse data, and implement actions to improve store performance.
- Utilise effective sales techniques to drive revenue and meet company objectives.
3. Customer experience- Ensure exceptional customer service standards are upheld at all times.
- Handle customer inquiries, concerns, and complaints with professionalism and efficiency.
- Develop and maintain strong relationships with regular customers to drive loyalty and repeat business.
4. Inventory management- Oversee inventory control, including ordering, receiving, and stock replenishment.
- Implement efficient inventory management practices to minimise stock losses and maintain optimal stock levels.
5. Visual merchandising- Ensure the store layout and product displays are visually appealing and aligned with the company's brand image.
- Regularly update and maintain visual merchandising standards to attract customers and drive sales.
6. Store operations- Maintain store cleanliness, organisation, and adherence to safety standards.
- Oversee daily opening and closing procedures to ensure operational efficiency.
- Manage store budgets and expenses, working to achieve cost-effective operations.
7. Compliance- Ensure compliance with company policies, procedures, and legal regulations.
- Implement loss prevention measures to safeguard the store against theft and shrinkage.
Qualifications and skills- Proven experience as a retail store manager or similar managerial role in the retail industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal abilities.
- Sound understanding of retail sales principles and customer service practices.
- Proficient in inventory management and visual merchandising.
- Analytical and problem-solving skills to drive sales and operational improvements.
- Flexibility – able to adapt as retail changes.
- Minimum of 2-3 years of experience in retail management.
*Drivers licence and own vehicle an advantage
Thank you for taking an interest in Kingsmead!Please note that if you do not hear from us within 10 days of applying for this position - then please consider your application unsuccessful.Many thanksKingsmead HR TeamPosted on 19 Jul 14:47, Closing date 17 Sep
