We are looking for an experienced store manager for CUM Books Cape Gate and supervisors for CUM Books Canal Walk to oversee the daily operations of our store.
You will be the one to ensure smooth running of operations to maximise customer service.
The ideal candidate will have experience as a store manager/supervisor and knowledge and understanding of excellent customer service.
An effective store manager/supervisor will also be able to motivate personnel to perform according to their maximum capacity.
The goal is to manage our store in ways that boost revenues and develop the business.
Store manager responsibilities include:
Organise all store operations and allocating responsibilities to personnel
Supervise and guide staff towards maximum performance
Training of staff
Prepare and control the store's budget aiming for minimum expenditure and efficiency
Stock management and monitor of stock levels
Maintaining excellent customer service
Deal with complaints from customers to maintain excellent customer service
Resolve any issues that might arise
Plan and oversee in-store promotions and merchandising
Keep abreast of market trends to determine the need for improvements in the store
Ensure the store fulfils all legal health and safety guidelines
Supervisor responsibilities include:
Assist in training and development of staff on the shop floor.
Take responsibility for the shop floor, overseeing daily duties and daily requirements from staff.
Manage stock levels in collaboration with manager and assistant manager
To be equipped with suitable levels of product knowledge
Housekeeping
Admin
Sales and customer service
Requirements:
Proven experience as retail manager or in other managerial position
Knowledge of retail management best practices
Outstanding communication and interpersonal abilities
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